- LGBT concerns
- Sleep and mood
- Career and ADHD
About Hayley
Hayley Ward is a counsellor registered with the NCPS and has seven years of practice in the United Kingdom. She has worked in public and private healthcare settings and supports people with concerns such as LGBT matters, relationship and intimacy issues, sleep problems, depression, anxiety and stress.
She offers straightforward, practical conversations. Sessions focus on what is happening now and on small changes that make life easier. Hayley encourages clear goals and checks progress as sessions continue.
Her background includes roles in the NHS and private healthcare, which gave experience of different care settings and common mental health difficulties. That work exposed her to grief, trauma, addiction and complex medical and caregiving situations.
Hayley also works with career questions, parenting strain, eating and body image concerns and neurodiversity issues such as ADHD and autism. She supports people coping with major life changes, chronic illness, and bereavement as well as those managing mood conditions like bipolar.
In sessions she aims to be practical and direct. Conversations can include problem-solving, exploring relationship patterns, managing sleep and mood, and planning step-by-step coping strategies. People are invited to set the pace and to focus on immediate, usable outcomes.
To begin, people complete a short matching questionnaire and schedule a first appointment. The service uses a subscription that can be cancelled at any time, and international clients are accepted.
Approaches to try in online sessions
Hayley practises evidence-based therapeutic techniques that focus on practical change. One common approach focuses on identifying patterns that keep problems going and then testing small behaviour changes to improve sleep, mood and daily routine. This method is useful for anxiety, depression and sleep issues.A second approach looks at relationship and intimacy difficulties by mapping interaction patterns and communication habits. Sessions work on clearer boundaries, better communication and stepwise problem-solving for relationship stress and sexual or intimacy concerns.
Finding the right method is part of the work. The therapist will discuss options and agree a plan with the client based on their goals, needs and preferences. This is a collaborative process that may combine techniques and will be reviewed as progress is made.
Confirm which session formats are offered before booking, as the profile does not list specific formats. Online sessions can make it easier to fit appointments around study, work or caregiving, reduce travel time and allow shorter check-ins when needed. Registered or accredited professionals can often adapt sessions to practical constraints so therapy fits everyday life rather than adds to it.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Experience
7+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she help with?
Hayley supports people with issues such as LGBT concerns, relationship and intimacy problems, sleep difficulties, depression, anxiety and stress.
How would she work with someone feeling lost after university?
She uses practical conversations focused on current problems and small, achievable steps to move forward and explore career and life choices.
What is her professional background?
Hayley has seven years of experience working in both NHS and private healthcare settings in the UK.
What credential does she hold in the UK?
She is registered with NCPS, which is the credential listed for her practice.
Can I work with her if I live outside the UK?
Yes, international clients are accepted and she offers sessions to people outside the United Kingdom.
What session formats are offered?
Confirm current session options before booking, as the available formats are not specified in the profile.
How are sessions billed?
Sessions use a subscription model and the subscription can be cancelled at any time; cost varies with location.
How do I start working with her?
Select the See online therapy options button, complete a short matching questionnaire, and schedule a first session.
Online talk therapy through BetterHelp is for adults aged 18 and over and is not emergency care. If you are in danger, use the emergency numbers. Find someone else by name.