- Person-centred approach
- CBT techniques
- Creative methods
About Hayley
Hayley Matthews is a therapeutic counsellor registered with the BACP and NCPS, with five years' experience working in mental health services across the United Kingdom. She works with people facing depression, anxiety, trauma and abuse, relationship and family concerns, addiction, low self-esteem and life changes. Hayley also supports those dealing with grief, loneliness, work stress and a range of other challenges.
Hayley uses a person-centred way of working to help people make sense of their experiences. She focuses on the relationship in the room and aims to understand how someone presents to the world. This helps her and the client to look at how past experiences affect current reactions and patterns.
Her practice is flexible about length of work and she provides both shorter and longer-term counselling within a mental health service background. She may invite creative methods such as metaphor, journaling or creative writing when they feel useful, and she draws on techniques from cognitive behavioural therapy and solution-focused approaches to manage specific problems.
Hayley has a background in the care sector and says that clinical supervision underpins her work. She is insured to practise and follows the ethical framework of the BACP and NCPS as recorded in her credentials. Her approach aims to help people identify realistic steps for day-to-day life and to process thoughts and feelings about difficult experiences.
Sessions can be offered by telephone or online according to her biography, and she aims to adapt methods to fit what each person needs. Prospective clients are encouraged to use the platform tools to match and schedule an initial session.
Approaches and online counselling with Hayley
Hayley uses person-centred, attachment-informed and cognitive behavioural ideas in her work. Person-centred practice focuses on how someone experiences the world and uses the counselling relationship to reflect on feelings and choices. Attachment-based ideas look at how early relationships affect current patterns and connection with others, which can help with relationship, grief and intimacy-related issues. Cognitive behavioural therapy (CBT) offers practical steps to recognise unhelpful thinking and to test new behaviours, often useful for anxiety, depression and sleep problems.Finding the right blend of approaches is part of the process. Hayley works collaboratively to decide what methods fit a person's goals and preferences, and she adjusts techniques as sessions progress so the work stays relevant to everyday life.
The biography notes that Hayley offers online and telephone sessions. Confirm the specific session options before booking so they match your routine. Online or phone sessions can make it easier to schedule appointments around study, work or commuting, and they can allow shorter check-ins when needed or avoid the need to be on camera. Registered or accredited professionals can use these formats to help people keep therapy practical alongside daily commitments.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she work with?
She supports people with depression, anxiety, trauma and abuse, relationship and family issues, addiction, low self-esteem and life changes, among other concerns.
How would she approach my issues in sessions?
She uses a person-centred, relational style to help you make sense of experiences and reactions, and supplements this with CBT techniques and solution-focused ideas when helpful.
What is her professional background?
She has five years' experience working in mental health services and has previously worked in the care sector.
Which credentials and location are listed?
Her listed credentials are BACP and NCPS, and she practises in the United Kingdom.
Can I work with her if I live outside the UK?
International clients are not currently accepted; sessions are offered to people based in the United Kingdom and are in English.
What session formats does she offer?
Her biography states she provides online or telephone sessions; confirm current session options before booking.
How are sessions priced?
Cost varies with location and sessions are arranged through a subscription that can be cancelled at any time.
How do I begin working with her?
Use the See online therapy options button, complete a short matching questionnaire, and schedule a first session.
Online talk therapy through BetterHelp is for adults aged 18 and over and is not emergency care. If you are in danger, use the emergency numbers. Find someone else by name.